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Grand Tower at Pudong Shangri-La, Shanghai Offers A Higher Level of Exclusivity With Product and Service Enhancements

In 2010, Pudong Shangri-La, Shanghai marks five years from when the 375-room Grand Tower opened in September 2005, elevating the hotel to a class of its own as the largest deluxe hotel in Shanghai and the largest of Shangri-La Hotels and Resorts’ 65 properties. Grand Tower, the most exclusive accommodation choice of Pudong Shangri-La, Shanghai, was recently enhanced with a new set of services and amenities, offering guests a higher level of exclusivity.

Grand Tower is contemporary in design and features 339 rooms and 36 suites. Apart from the array of Shangri-La amenities offered in guestrooms, Grand Tower now highlights personalised services and provides a total sensory experience from the guest’s moment of arrival.

As an Asian tradition, hot tea served in a Chinese teapot enclosed in an insulated bamboo basket welcomes guests in their room after check-in. Guests have the option to enjoy a private check-in in their rooms, and Horizon Club guests may opt to check-in in the Horizon Club Lounge, where all-day refreshments can be enjoyed. The 24-hour concierge is available to attend to guest queries and arrangements, while 24-hour room service offers menus personalised to the guest’s preferred taste and dietary requirements. The dedicated Grand Tower team provides a high-level and personalised service. All guestrooms are accessed via keycard-validated lifts.

All rooms and suites offer a spacious ergonomic work desk with complimentary broadband Internet access and personal fax machine. In the room, a DVD player and 32-inch LCD television are available and the bathtub-fronting plasma television brings entertainment to the bathroom (all rooms except for Executive rooms). Convenient bedside touch buttons allow guests to control the day- and night-time curtains, set the room temperature or call for assistance. Evening turn down is complemented with a home-made chocolate, and guests can enjoy Shangri-La’s Lost Horizon novel by writer James Hilton, a copy of which is by the bedside.

Horizon Club rooms and suites come with convenient JBL iPod® speakers, where guests can play personal music from their iPods. For a good night’s sleep in suites, guests may select the pillow of their choice from the pillow menu, featuring contour, polyester, soft feather, firm feather, buckwheat or Chinese traditional medicine pillows. Stationery is personalised with the guest’s initials, and laundry is delivered in a leather-bound laundry box. All guest preferences and requests can be pre-arranged ahead of the arrival date.

For the ultimate staying experience, guests can choose to enjoy the Presidential, Diplomat and Grand Premier suites, taken care of by 24-hour butlers who attend to a guest’s needs around the clock. The room scent can be personalised with the collection of five room scents, ranging from light and calming to musky and invigorating. The preferred room scent is available for purchase. For an invigorating bath, an option of three bath salts from the bath menu can be enjoyed, after which the guest can slip into the plush bed lined with the highest-quality 800-thread-count fine cotton linens. A stepper machine provides for a private workout any time in the suites.

Daily fresh flower arrangements set a lively tone to the Presidential and Diplomat suites, while personal Bose speakers with a convenient iPod adaptor provide definitive surround sound. Laptops are available if required. Guests in these suites rest their heads on personalised pillowcases embroidered with their initials.

To complement the new level of facilities and services, the Rolls-Royce Phantom is available to Grand Tower guests, the first Rolls-Royce service in Shanghai.

New York-based architect Kohn Pedersen Fox (KPF) designed Grand Tower. Its Premier rooms, some of the largest in Shanghai, offer a minimum floor space of 54 square metres (581 square feet) and views of the historical Bund or Pudong’s cityscape. Within the Grand Tower are CHI, The Spa; Jade on 36 Restaurant and Bar; Nadaman; Sushi Bar by Nadaman; and Yi Café. The Grand Tower also houses Shanghai’s largest ballroom, China Hall, which has a capacity of up to 1,700 guests for a reception.

Eminent guests who have stayed in the Grand Tower include heads of state, royalty, international and local celebrities and high-end business and leisure travellers.